Sandra is the Quality Service Manager who plays a crucial role in ensuring exceptional service delivery, client satisfaction, and the overall performance of the security personnel. She proactively engages with clients, addresses their requests and concerns, and maintains strong relationships. Sandra ensures the security team consistently exceeds industry standards and follows established protocols. She maintains a reporting system to identify opportunities for process improvements, operational efficiencies, and enhanced client satisfaction. Sandra aspires to set quality standards and benchmarks for quality security services, consistently striving for excellence.