Commitment
Vista Security & Investigations is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Vista Security & Investigations is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Vista Security & Investigations understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Vista Security & Investigations is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.
Training
We are committed to training all staff and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
Training of our employees and volunteers on accessibility relates to their specific roles. Training includes:
- purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
- how to interact and communicate with people with various types of disabilities
- how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- what to do if a person with a disability is having difficulty in accessing our organization’s goods, services, or facilities.
- We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
Assistive Devices
People with disabilities may use their personal assistive devices when accessing our goods, services, or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services, or facilities.
We ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services, or facilities.
Communication
We communicate with people with disabilities in ways that take into account their disability. This includes the following: via phone (905) 858-8211, Via Email Info@vistasecurity.com, or in person at the office or work site.
We will work with the person with disabilities to determine what method of communication works for them.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.
When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter, or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
- College of Audiologists and Speech-Language Pathologists of Ontario
- College of Chiropractors of Ontario
- College of Nurses of Ontario
- College of Occupational Therapists of Ontario
- College of Optometrists of Ontario
- College of Physicians and Surgeons of Ontario
- College of Physiotherapists of Ontario
- College of Psychologists of Ontario
- College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services, or facilities:
- explain why the animal is excluded.
- discuss with the customer another way of providing goods, services, or facilities.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. If a fee or fare is normally charged to a customer for accessing your goods, services or facilities, the Fee/fare will not be charged for support persons.
Feedback Process
Vista Security & Investigations welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Feedback may be provided by email to Info@vistasecurity.com, by phone to (905) 882-8211 or in person at Vista Security & Investigations main office.
All feedback, including complaints, will be reviewed by the management team, and responded to within fifteen (15) days.
Vista Security & Investigations ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Notice of Availability of Documents
Vista Security & Investigations notifies the public that documents related to accessible customer service, are available in the terms and condition portion of our website www.VistaSecurity.com
Employment
We notify successful applicants of policies for accommodating employees with disabilities when making offers of employment.
We notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that consider an employee’s accessibility needs due to a disability.
We will consult with employees when arranging for the provision of suitable accommodation in a manner that considers the accessibility needs due to disability. We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for:
- information that is needed to perform the employee’s job; and
- information that is generally available to employees in the workplace
Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is assisting that employee during an emergency.
We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.
We will review the individualized workplace emergency response information:
- when the employee moves to a different location in the organization;
- when the employee’s overall accommodations needs or plans are reviewed; and
- when the employer reviews its general emergency response policies.
Our performance management, career development and redeployment processes takes into account the accessibility needs of all employees.
Design of Public Spaces
We will meet accessibility laws when building or making major changes to public spaces. Our public spaces include:
- Accessible off-street parking Accessible on-street parking
- Service-related elements like service counters, fixed queueing lines and waiting areas
Changes to Existing Policies
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.
This document is publicly available.